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IIBA.org Exam Information

Exam Information

Your Exam. Your Way. 
 
IIBA exams are offered as online remote proctored exams that require a desktop or laptop, an internet connection, a working webcam, and microphone. 

The Online Remote Proctored Exam Experience

IIBA’s online remote proctored certification exams allow you to take any IIBA exam securely online, on your schedule and from the convenience of your home. As work environments may have firewalls set up, we advise NOT to use your work office or computer for taking your exam. A simple check-in procedure, ID verification and monitoring by PSI-certified proctors ensures the integrity and security of the exam.    
 
Prepare in advance and know what to expect on exam day. Use these key tips and practices for a smooth, stress-free online exam experience. In addition to being offered in the remote online proctored format, CBAP® and CCBA® exams are also offered at PSI Exam Centers. 

See Candidate FAQs below for further information

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Prepare in Advance for your Online Remote Proctored Exam

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Check Your Technology

  • Use your personal computer with functional microphone and webcam as corporate firewalls and VPNs may restrict user access
  • Use a stable, reliable internet connection
  • Ensure your location supports Voice Over Internet Protocol (VoIP)
  • Use a Chrome browser for best results 
  • Run the PSI Online Proctoring System Check *
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Prepare your Government-issued Photo Identification (ID)

Have the appropriate government-issued identification ready for check-in and ensure that:

  • It is current, signed and in western characters 
  • Both first and last names match the name you registered with

ACCEPTED Identification: 

  • Government-issued Driver's license 
  • U.S. Department of State Driver's License 
  • National/State/Country Identification Card 
  • Government-issued Passport 
  • Passport cards
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Create the Right Workspace and Environment

  • Have a quiet, private room, free from distractions people and pets
  • Use a desk or table for your computer or laptop
  • Clear your workspace of any materials or unauthorized items to avoid exam violations
  • Read IIBA’s Guide to Online Proctored Exams to find out exam violations and what’s allowed and what is not 

Note: 
* Passing the compatibility check does not necessarily indicate that you will not experience issues during the time of your exam. The compatibility check does not verify firewall and VPN settings. In areas where governments have the ability to block access to cross-border websites and meter internet traffic you may experience additional restrictions that cannot be captured by the compatibility check.

 

 

PSI Online Proctoring Experience

Step-by-step guidance on what to expect on exam day.

Watch the Video

The IIBA® Guide to Online Proctored Exams

Detailed guide on how to prepare for your online remote proctored exam. 

View the Guide
 

If you have any questions for the IIBA Certification team, please contact us.

Candidate Frequently Asked Questions

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To be admitted to the exam, you must provide a piece of government issued photo-identification (ID) that is current and signed. The name on your identification MUST match the spelling (in western characters) of your name on your email confirmation from IIBA. If you need to change the name shown on your email confirmation from PSI, please contact certification@iiba.org.

Name discrepancies must be resolved directly with IIBA at least 1 week before to your scheduled appointment.

You will NOT be admitted to the examination on the day of the exam without the proper identification, and there will be no refund of your test fee.

Acceptable identification must have a photo and signature, be the original (not photocopy) and not be expired. 

The following identification is ACCEPTED:

  1. Government-issued Driver's license
  2. U.S. Department of State Driver's License
  3. National/State/Country Identification Card
  4. Government-issued Passport
  5. Passport cards
  6. Military ID (in person exams only at test centers)

NOTE: You must schedule your exam at least 48 hours in advance.

To schedule your exam, login with your IIBA credentials and select Certification > My Certifications. Click the Schedule and Pass Exam button. This will take you automatically to the PSI exam scheduling page, where you can schedule your exam:

  1. Select the “Schedule Exam” button
  2. Select language, country where you will be taking the test, and the time zone
  3. Select date and time
  4. A confirmation will pop-up to verify the date and time
  5. Select “Continue” and your Booking (Schedule) is created
  6. You will be directed to the “View Details” page for Security Procedures, Required Identification Documents and Exam Instructions
  7. Use “View Details” page also to Reschedule, Cancel Schedule or Launch the exam

You will have 12 months from the day IIBA received your exam or exam rewrite fee to request a refund.

  • After such time, your exam or exam rewrite fee payment will become non-refundable and you will forfeit your payment. This means that to schedule and sit the exam, you will need to repay the exam or exam rewrite fee.

Refund process within the 12 months eligibility period:

  • To receive a refund of the exam or exam rewrite fee payment, you must first cancel your scheduled exam, and then e-mail the refund request to certification@iiba.org.

  • An extenuating circumstance is an event or hardship that would lead you to request an extension. To request an extension or review the requirements, please visit our Extenuating Circumstance Policy. 

If you miss your scheduled exam date without cancelling or rescheduling in advance, you will be considered a no-show. This means you will have to forfeit your exam fee or exam rewrite fee already paid (unless there is an extenuating circumstance) and, will have to repay the exam fee or exam rewrite fee to schedule and sit the exam.

  • To cancel or reschedule your exam, login with your IIBA credentials and select Certification > My Certifications. Click the Schedule and Pass Exam button. This will take you automatically to the PSI exam scheduling page.

NOTE: PSI requires 2 business days to reschedule your exam without penalty.

You can then select the Cancel Schedule or Reschedule button.

Refer to the Scheduling and Rescheduling section within the PSI Exams FAQs for more information on cancellations and rescheduling.

If special accommodation is required, contact IIBA certification@iiba.org prior to scheduling your exam.

A modification to the exam procedure may be requested due to disability, handicap, or other condition that may affect the ability to sit for the exam. Special exam accommodation requests should be reasonable and not compromise the validity and reliability of the exam. 

For special accommodations request: 

  • Do not yet schedule your exam 
  • Provide a note from a doctor or health care professional - do not provide x-rays, lab or test results 
  • Add your note to Google Drive, iCloud or a dropbox, and email the link to certification@iiba.org 
  • If you have to reschedule or cancel an exam, include the exam date and the desired exam date in your email as well 

The note should support the need for your special accommodation and include: 

  • The diagnosis of your health condition or disability that significantly impairs your ability to read or write the exam, or any other related skills required to complete the examination 
  • The specific recommendation for your special accommodation(s) 

Once your request has been approved, you will receive an email from IIBA on next steps to follow to schedule your exam.

In addition to being offered in the Online Remote Proctored format, the CBAP® and CCBA® exams are also offered at PSI Test Centers. These are the ONLY two IIBA exams offered at Test Centers.

1. Consult the PSI Exam FAQs for specific requirements that relate to the testing experience, arrival time, things that you can/cannot bring into the Test Center and the questions the Test Center Administrator (TCA) will ask you. 

2. Watch the PSI Test Center Experience video

3. Review the following Security Wanding Protocol:

Effective April 1, 2024, the check-in at Test Centers will include a required metal detection wanding inspection by trained Test Center Administrators. This new protocol is designed to ensure that no unauthorized devices or items enter the testing area. Those who refuse the wanding protocol (and have not been granted an exemption) will be required to reschedule their exam.

If the wand indicates an alert:

    • This is to be expected for those with metal implants (e.g. hips, knees).
    • A standard physical security check will follow (pull out pockets, roll up sleeves). 
    • If an alert is still given upon rescan, and the test taker states that they have no item to disclose, they will be allowed to test and monitored closely throughout the exam.


If a prohibited device is found in a test taker’s possession:

    • The test taker will be asked to explain why the device is in their possession.
    • PSI’s security team will determine whether the test taker can sit for the exam.
    • For intentional acts that compromise test security, PSI will file a security incident report and notify IIBA.

For those with medical devices:
    • The wands are American Heart Act Certified. Per PSI, they will not interfere with or harm the operation of any medical device.
    • Test takers who wish to request an exemption to the scan must provide the TCA with a note from a healthcare provider granting this exemption and complete an attestation form at the Test Center.
    • The TCA will document the exemption in a standard incident report.

General Rules:

  1. Gather your acceptable identification.
  2. Review the PSI Exam FAQs and the PSI Remote Proctored Candidate Experience video if you haven’t done so previously. UPDATE TO VIDEO: Only ONE monitor can be used for the exam, multiple monitors are not allowed.
  3. Login up to 30 minutes before start time to begin check-in procedures. Use your IIBA credentials and select Certification > My Certifications. Select the Schedule and Pass Exam button. This will take you automatically to the PSI exam page.
  4. Review the information (security procedures, acceptable identification, exam instructions) to ensure you are set up properly to launch your exam.
  5. The Proctor will guide you through the process and check you in at your scheduled start time.

Special Rules for AAC/CBDA/CCA/CPOA/ECBA Exams:

  1. There are no breaks allowed (i.e. away from the Proctor view) during the exam.
  2. You are allowed one get up and stretch at your desk as long as it is in view of the Proctor.
  3. You are allowed to have the following with you in the room:
    • Clear water bottle with no labels on it
    • Blank paper (8.5x11”) or white board (8.5x11”) to make notes during your exam (note: Proctor will ask that you tear up the paper and erase the whiteboard before ending the exam)

Special Rules for CCBA/CBAP Exams:

  1. You are allowed one 15-minute maximum break (i.e. away from Proctor view) during the exam.
  2. The exam timer will continue to run on the exam while you are on break. You will not be given extra time.
  3. If you are not back within 15 minutes, the exam is considered ‘abandoned’. ‘Abandoned’ means your exam is terminated and you cannot resume the exam. You will forfeit the exam and the exam fee. To take the exam at a later date, you will have to pay the full exam fee again.
  4. A PSI online calculator will be available on your screen during the exam.
  5. You are allowed to have the following with you in the room:
  • Clear water bottle with no labels on it
  • Blank paper (8.5x11”) or white board (8.5x11”) to make notes during your exam (note: Proctor will ask that you tear up the paper and erase the whiteboard before ending the exam)

NOTE: If you require more than what is allowed for an exam, please request a special accommodation prior to paying the exam fee. Consult the Special Accommodations section on this page.

These rules apply to you only if you are taking your CCBA ®or CBAP® exam at a PSI Exam Center.

  1. Before you go to the PSI Exam Center, review the rules for arrival time, testing environment, screening, and check-in process, if you have not done so previously. Review the PSI Exam FAQs, the PSI Exam Center Experience video and the IIBA Certification FAQs.
  2. Ensure you have the acceptable identification with you. You will NOT be admitted to the examination without the proper identification, and there will be no refund of your test fee.
  3. Breaks:
    • You can take a break (i.e. outside the testing room) but cannot be longer than 15 minutes.
    • You will need to take a break (i.e. outside the testing room) to get a drink.
    • The clock will continue to run on the exam while you are on break. You will not be given extra time.
    • Upon return from a break, you will be rescreened/checked back into the testing room.
  4. You will be provided with 2 sheets of paper (8.5x11”) or a white board at the start. They will be collected at the end of the exam by the Test Center Administrator.
  5. A PSI online calculator will be available on your screen during the exam.

NOTE: If you require more than what is allowed for an exam, please request a special accommodation prior to paying the exam fee. Consult the Special Accommodations section on this page.

IIBA Certifications

An IIBA® certification prepares and equips Business Analysis Professionals with expertise and key competencies. Certification improves your marketability, your employability, and your earning potential.