Advancing Your Business Analysis Career

Intermediate and Senior Role Descriptions

The role names listed in the Career Road Map from International Institute of Business Analysis (IIBA) are not job titles but rather a representation of the various tasks, techniques and knowledge needed by an individual to be successful in the role.
The roles could be combined into one position; for example, a business requirements analyst could also have deep expertise in process and therefore the business requirements analyst and process analyst roles can be considered as a career path.
Another example: a Systems Analyst may be part of a software development project that utilizes the Agile method. Therefore the Systems Analyst has Agile expertise, and he/she could hold an Intermediate Systems Analyst and Intermediate Agile Analyst role but his/her title could be Intermediate Systems Analyst.

The Director, Vice President (VP) and C level roles will not be discussed in this document.

Business Requirements Analyst

The business requirements analyst is tasked with helping the business meet its objectives and goals. He/she will understand how work is being conducted, and through analysis, determine solutions to the issues. The solution could include training, a process change, modifications to business rules, modifications to or implementation of new technology, or a combination of all four. The business requirements analyst will work with stakeholders to conduct a feasibility study and possibly a business case to justify an investment in change. The person conducting this work may not have the title business requirements analyst but the activities they engage in are business analysis.

Intermediate

The intermediate level business requirements analyst works independently and may look for guidance from senior level business requirements analysts when engaged in larger more complex projects. This role ensures business architecture governance is addressed in organizational changes.

Senior

This role is engaged in large complex initiatives and ensures business architecture governance is addressed in all organizational changes. This role may make recommendations for changes to business architecture structure. He or she is a mentor to other business requirements analysts.

Skills/Knowledge/Experience
  • Undergraduate Degree or College Diploma
  • Certification of Competency in Business Analysis (CCBA®) (Intermediate)
  • Certified Business Analysis Professional (CBAP®) (Senior)
  • Business Structure  Stakeholder Analysis  Business Rules Analysis  Data Analysis  Organization Modeling  Requirements workshops/interviews
  • Decision Analysis
  • Costs benefit analysis
  • Feasibility studies and business cases
  • Knowledge of various organizational frameworks (e.g. Zachman Framework )
  • Modeling processes using various notation (Unified Modeling Language, Business Process Modeling Notation, Workflows, Swimlanes)
  • Knowledge of technology structures: networks, data base, communications, internet
Process Analyst
 
A Process Analyst specializes in bringing change to organizations through the analysis, design and implementation of the business processes that keep organizations running, and the management of changes to those processes. Process Analysts have deep competencies in identifying the current state of processes, eliciting useful and harmful attributes of them, documenting models of the processes and facilitating stakeholder groups to consensus regarding new business process designs.

He or she is skilled in identifying impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities. The Process Analyst utilizes various approaches to understanding the current-state through workshops, statistical analysis, process monitoring, functional data collection, time and motion studies, work sampling studies, data analysis, root cause analysis, business rules and regulatory analysis.
 
Intermediate Level

The intermediate level process analyst works independently and may look for guidance from the senior level when engaged in larger more complex projects. This role ensures business architecture governance is addressed in organizational changes.
 
Senior Level
 
This role is engaged in large complex process optimization initiatives and ensures business architecture governance is addressed in all organizational changes. He or she is a mentor to other process analysts.
 
Knowledge/Skills/Experience
  • Undergraduate Degree or College Diploma
  • Certification of Competency in Business Analysis (CCBA®) (Intermediate)
  • Certified Business Analysis Professional (CBAP®) (Senior)
  • Organizational Change methods and practices (e.g. Prosci, Dannemiller-Tyson Interactive)
  • Facilitation skills
  • Communications skills (written/oral)
  • Analytical thinking and problem solving
  • Root cause analysis
  • Benchmarking
  • Organizational readiness assessment
  • Process improvement (e.g. Lean Six Sigma)
  • Knowledge of various frameworks (e.g. Zachman Framework)
  • Modeling: process using various methods and tools (Six Sigma, UML, BPMN, Workflows)
Decision Analyst

The Decision Analyst (titles: Business Intelligence, Business Analytics) utilizes technologies, methods and practices for continuous iterative exploration and investigation of past business performance to gain insight and drive business planning. The decision analyst will help the business to develop new insights and understanding of business performance based on data and statistical methods.
 
Business analytics makes use of data, statistical and quantitative analysis, explanatory and predictive modeling and fact-based management to drive decision making. He or she helps the organization achieve business objectives faster, with less risk and at a lower cost by improving how information is recognized and acted upon.
 
The Decision Analyst works independently but may look to a Senior Decision Analyst for more complex stakeholder requests. This role is expected to distill and present results to all levels of the organization in clear, business language.
 
Skills/Knowledge/Experience 
  • Degree: Information Systems, Data Analytics, Mathematics, Computer Science, Statistics, Mathematics, Business Degree
  • Certified Business Analysis Professional (CBAP®)
  • Strong business acumen
  • Data modeling (logical, conceptual, physical levels)
  • Extraction Transformation and Loading (ELT) and related tools (e.g. SQL Server Integration Services SSIS).
  • Data Analytic Tools (e.g. SQL Server Analysis Services - SSAS)
  • Data Visualization (e.g. SQL Server Reporting Services)
  • Open Data Base Connectivity (ODBC)
  • Online Analytical Processing (OLAP)and report cubes
  • Structured Query Language (SQL)
  • Data Driven Decision Management (DDDM)
  • Hadoop platform
  • Business Intelligence and database technologies e.g. MicroStrategy, Cognos, Business Objects, Informatics, ODI, Teradata, Netezza, SAS or Exadata.
  • Data warehousing and data marts
  • Business intelligence dashboards and performance scorecards
  • Knowledge of structured and/or unstructured data
Business Systems Analyst (BSA)
 
The BSA will utilize broad IT knowledge and their knowledge of the business to implement IT solutions which address business needs. He or she will identify, develop and implement effective technology solutions that address smaller less complex initiatives. The BSA ensures the IT solution reflects the functionality necessary to address business goals and objects (e.g. reduction in costs, increased efficiencies). He/she traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The BSA ensures non-functional requirements meet service level agreements reducing impacts to business effectiveness. This business anlayst will typically work directly with the IT department.
 
Intermediate
 
The intermediate level BSA works independently but may look for guidance from a senior level BSA when engaged in larger more complex projects. This role ensures enterprise architecture government is addressed in all systems implementations and changes.
 
Skills/Knowledge/Experience
  • Degree or college diploma/certificate in business or information technology or other undergraduate degree
  • Certification of Competency in Business Analysis (CCBA®) (Intermediate)
  • Certified Business Analysis Professional (CBAP®) (Senior)
  • Models systems and data to a logical level, user interface design, and prototyping, decision tables/trees, data flows.
  • Modeling notation (UML, Structured, BPMN)
  • Writing unambiguous, verified requirements to a testable level (functional and non-functional requirements)
  • Knowledge of software development lifecycle (SDLC)
  • Knowledge of technology system interfaces and data integration; networks, operating systems
  • Good communications skills (oral and written)
  • Good interpersonal and consultative skills
  • Facilitation
  • Analytical thinking and problem solving
  • Detail oriented and committed to a high level of accuracy
  • Organizational skill
Systems Analyst
 
A systems analyst performs business analysis tasks through specialization in understanding the business usage of information technology (IT) and helping technology add value to the business. He or she understands and is comfortable with a variety of technical architectures and platforms, and understands IT capabilities and which applications in an organization deliver various capabilities. The Systems Analyst may specialize in a specific set of technologies or applications an organization uses, and the specifics of how the applications are used within an organization. This role will typically liaise with the Business Requirements Analyst or Business Systems Analyst.
 
Intermediate

The intermediate Systems Analyst works independently but may look for guidance from a senior level Systems Analyst when engaged in larger more complex projects. This role ensures enterprise architecture governance is addressed in all systems implementations and changes.
 
Senior

The Senior Systems Analyst works independently on large complex projects. He/she will act as a mentor to other systems analysts. This role ensures enterprise architecture governance is addressed in all systems implementations and changes. He or she may contribute suggestions to changes to policy, procedures and structures related to enterprise architecture
  • Degree/Certificate in Information Systems from a college or university
  • Certification of Competency in Business Analysis (CCBA®) (Intermediate)
  • Certified Business Analysis Professional (CBAP®) (Senior)
  • Models systems and to a physical level, user interface design, and prototyping, decision tables/trees, data flows
  • Modeling notation (UML, Structured, BPMN)
  • Writing unambiguous, verified functional requirements to a testable level
  • Knowledge of software development lifecycle (SDLC)
  • Knowledge of technology system interfaces, application architecture and data integration; networks, operating systems, commercial off the shelf software, web architecture
  • Data extraction, transformation and loading (ELT) database management systems (DBMS), output (report) design and data queries (SQL)